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This site last updated:
10/01/2014

 

 

 

Return Merchandise Policy
At Nordic Gift House, we recognize there are times when customers need to return merchandise. Permission for any return merchandise must be secured from our return department at info@nordicgifthouse.com. You have 30 days from the ship date to receive refunds. If you received a different product than initially purchased, the item must be returned with the following:

  All original contents (product, manuals, instructions, etc.).
  Original packaging.
  Original invoice or receipt.

Once you receive the return authorization information you can return the product according to the return information for a full refund.  Returns received after the 30 days may be assessed a 15% restocking fee at our discretion.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.